Project Overview:

The Support Engineer to strengthen our team of active, self-organised engineers who strive to deliver a high-quality standard.
If you have a good understanding of E-commerce principles and business processes, then you have a fantastic opportunity to become part of our highly-skilled, international team and join the adventure!

Julia Pashkovskaia
  • Taking ownership and responsibility of all applications that are supported by the business;
  • Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
  • Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
  • Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
  • Working according to the UK business hours rota 2nd line team;
  • Knowledge base updating;
  • Following team processes and procedures to ensure SLA are met.
  • Previous experience of supporting business applications at least 2 years;
  • Sound decision-making skills;
  • Knowledge and experience of dealing with escalation routes when problems arise;
  • Strong analytical skills;
  • Strong experience working in support environment;
  • Excellent communication and presentation skills at all levels of the business;
  • Familiar and confident around ITIL processes;
  • Knowledge of Amazon cloud solutions, networks;
  • AWS cloud infrastructure;
  • Knowledge of Microservice architecture;
  • Linux’s administration (support, monitoring, troubleshooting);
  • Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.).
Nice to have:
  • React;
  • GraphQL;
Higher Education:
  • Bachelor's Degree.


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