L1 Support Specialist

vzc Головна Вакансії компанії Intellias L1 Support Specialist

Project Overview:

Our client is the fastest-growing global company. Intellias mission is to support their strategy and efforts in Digital and eCommerce space.
A newly conceptualized Client System is comprised of set of capabilities.

Senior Talent Delivery Specialist

Nadya Zabransky

Responsibilities:

Take active part in issue resolution of any complexity, severity or scale;
Be reliable, friendly and trustworthy frontline of the support/service desk;
Respond and react to incoming issue requests;
Assist and help users resolving their issues;
Extract and collect issue details from users;
Provide consultations and advices to users;
Report any out-of-scope issues, that cannot be resolved;
Take part in issue escalation and progress tracking;
Gather and report issue occurrence and resolution statistics;
Provide communication with external vendor;
Concentrate on providing best value for users;
Proactively Maintain support knowledge base;
To be ready to work on shifts.

Requirements:

Around 2 years of experience as a L1 support specialist;
Understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc.;
Basic knowledge in network and domain systems administration and configuration, Active Directory, Windows-related policies configuring;
Basic knowledge of MS Azure, Linux
Experience with monitoring tools (e.g. Zabbix, Prometheus, Grafana, ELK, Splunk, NewRelic, etc)
Good knowledge of Incident and Problem management principles and best-practices;
Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc.;
Excellent communication and analytical skills;
Multitasking and stress-resistance is a must;
Good English level is required, both spoken and written;
Empathy, psychology and trusted communication building skills are a plus.