Project Overview:

Our client is the fastest-growing global  company. Intellias mission is to support their strategy and efforts in Digital and eCommerce space.
A newly conceptualized Client System is comprised of set of capabilities.

Senior Talent Delivery Specialist
Nadya Zabransky
  • Take active part in issue resolution of any complexity, severity or scale;
  • Be reliable, friendly and trustworthy frontline of the support/service desk;
  • Respond and react to incoming issue requests;
  • Assist and help users resolving their issues;
  • Extract and collect issue details from users;
  • Provide consultations and advices to users;
  • Report any out-of-scope issues, that cannot be resolved;
  • Take part in issue escalation and progress tracking;
  • Gather and report issue occurrence and resolution statistics;
  • Provide communication with external vendor;
  • Concentrate on providing best value for users;
  • Proactively Maintain support knowledge base;
  • To be ready to work on shifts.
  • Around 2 years of experience as a L1 support specialist;
  • Understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc.;
  • Basic knowledge in network and domain systems administration and configuration, Active Directory, Windows-related policies configuring;
  • Basic knowledge of MS Azure, Linux
  • Experience with monitoring tools (e.g. Zabbix, Prometheus, Grafana, ELK, Splunk, NewRelic, etc)
  • Good knowledge of Incident and Problem management  principles and best-practices;
  • Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc.;
  • Excellent communication and analytical skills;
  • Multitasking and stress-resistance is a must;
  • Good English level is required, both spoken and written;
  • Empathy, psychology and trusted communication building skills are a plus.



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