Project Overview:

Intellias is a leading software engineering company with more than 20 years on the market providing end-to-end software development and digital transformation services in Automotive, FinTech, and Location-Based-Services domains to our clients in the EU, North America, and the Middle East.

To support our rapid growth, Intellias seeks to hire a Director of Account Management, who will be responsible for helping to strategize, build, and oversee a portfolio of strategic accounts on the EU market, while expanding revenue and protecting profitability. You’ll be managing the team of account managers and work alongside Intellias’ Delivery organization to help maintain the highest levels of satisfaction with customers at every interaction.

Рекрутер
Алекс Дайрабеков
Responsibilities:
  • Serve as the lead point of contact for all strategic and commercial discussions within the assigned portfolio with the aim to profitably grow the customer's accounts via upselling and cross-selling opportunities;
  • Build and maintain strong, trustful, long-lasting client relationships looking to position yourself as the trusted advisor for the client representative(s) and Intellias as a trusted technology partner for their organization;
  • Negotiate contracts and close agreements working at the budget holder, procurement, and executive leadership levels;
  • Work in close collaboration with delivery teams to ensure the timely and successful delivery of our services according to customer needs and objectives, thereby improving/maintaining customer satisfaction;
  • Develop new opportunities within the client organization and identify areas of growth in existing projects.
Requirements:
  • Proven work experience in a customer-facing role in a B2B context, ideally within the IT outsourcing / outstaffing market;
  • Proven experience in working with large corporations;
  • Proven experience in managing and developing the team;
  • Demonstrable ability to communicate, present and influence key internal and external stakeholders at all levels of an organization, including executive and C-level;
  • Ability to manage many different stakeholders with, at times, competing priorities;
  • Financial competence and budget management are a must;
  • Demonstrable experience of implementing customer success processes.

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